Give the Gift of Mindfulness ✨ All Candle orders must be placed by 12 December to ensure your orders arrive in time. Give the Gift of Mindfulness ✨ All Candle orders must be placed by 12 December to ensure your orders arrive in time.

FAQ's


About the Jewelry

1. What materials do you use in your jewelry?
We use high-quality, ethically sourced crystals, gemstones, and durable metals such as sterling silver and gold-plated beads. Each piece is crafted with care to bring beauty and intention to your life.

2. Are your crystals genuine?
Yes, all our crystals are 100% genuine and carefully selected for their unique beauty and energetic properties.

3. Do your pieces have spiritual or metaphysical significance?
Absolutely! Each design is inspired by the healing and calming properties of crystals, offering wearers both aesthetic appeal and energetic benefits.

Custom Jewelry

4. Can I request a custom piece?
Yes! We love creating custom jewelry that aligns with your personal style or intention. Feel free to reach out with your ideas, and we’ll work together to bring them to life.

Sizing and Care

5. How do I know my bracelet size?
Measure your wrist with a flexible measuring tape or string, and add 0.5–1 inch for a comfortable fit. 

6. How do I care for my jewelry?
To maintain the quality of your jewelry, avoid contact with water, perfumes, and harsh chemicals. Take off your jewellery before physicall activity. Store pieces in a soft pouch or box when not in use.

Orders and Shipping

7. How long does it take to receive my order?
If items are not in stock - as each piece is handmade, please allow 7–10 business days for production and additional shipping time. For custom pieces, timelines will be discussed upon order confirmation.

The Story Behind the Jewelry

8. Who makes the jewelry?
Each piece is handmade by the founder & creator of THW, VIcki - drawing inspiration from my love of crystals and the therapeutic process of jewelry making. I left my corporate job after 12 years to fully embrace this passion, and every item reflects that dedication.

9. What inspired your collection?
This collection is inspired by my journey of healing and creativity. I aim to create pieces that bring peace, joy, and connection to others.

10. Do you offer gift options?
Yes! We offer beautiful gift packaging and personalized notes upon request, perfect for any special occasion.